First class service for tenants
As a tenant renting through Sarah Faulkner Lettings and Management you can expect a first class service.
We promise to always:
- Call back within 4 hours – Designed to remove your frustrations
- Listen to your concerns and try to find an acceptable resolution – So you feel supported.
- Not charge you unnecessarily – We don’t charge to renew your tenancy – Just because we value good tenants.
- We always state our fees so you know where you stand – This gives you more control over your money.
- Treat you as an individual – Because we respect you.
- Keep you informed as soon as possible – So you know what is happening.
- If we do not manage the property ourselves we will formally introduce you to your landlord so you always know who you are dealing with – This is because we don’t offer a faceless service.
In return we expect:
- You to always be honest and open with us – Just as we are with you.
- Treat the property as if it was your own – Helps to keep you property in good condition. We accept accidents happen its part of living.
- Pay your rent on time and in full – That’s the deal.
- Report repairs as soon as is practically possible within office hours unless it is an emergency – To protect your home and give us time to arrange the repairs.